Effective Date: 05/12/2024

Thank you for shopping with Dinesh Hosiery. We want to ensure that your experience with us is smooth and enjoyable. If for any reason you are not satisfied with your purchase, we are here to help.

1. Returns

• Eligibility: Returns are accepted within 7 days from the date of delivery, provided the product is in unused, unwashed condition and is in its original packaging.
• Non-returnable Items:
  • Items that have been worn, washed, or altered in any way.
  • Products not purchased from Dinesh Hosiery.
  • Items that are clearly marked as non-returnable at the time of purchase.
• Return Process:
  • To initiate a return, please contact our customer service team at dinesh.wears@gmail.com or call us at +91-8800409884.
  • Provide your order number, the reason for return, and any relevant details or images.
  • We will guide you through the process and provide you with a return authorization number.

2. Refunds

• Refund Eligibility: Refunds are processed only after we have received the returned item in its original condition.
• Refund Method:
  • Refunds will be issued to the original payment method used during the purchase.
  • Please allow [X] business days for the refund to be processed after receiving the returned product.
• Refund Processing Time:
  • Returns can take up to [X] days for inspection and processing.
  • Refunds may take an additional [X] business days, depending on your payment method.

3. Exchange Policy

• Exchange Process: If you prefer an exchange instead of a refund, we can process exchanges for the same product in a different size or color, subject to availability.
• Eligibility: The item must be in new, unused condition with the original packaging.

4. Damaged or Defective Items

• Damaged or Defective Products: If you receive a damaged or defective item, please contact us immediately at dinesh.wears@gmail.com or call +91-8800409884. We will arrange for a replacement or a refund based on the situation.

5. Shipping Costs

• Return Shipping:
  • Return shipping costs are the responsibility of the customer unless the item received is defective or damaged.
  • We recommend using a traceable shipping service for returns to ensure that the items are safely returned to us.
• Original Shipping Charges:
  • Shipping charges are non-refundable unless the product was defective or an error occurred on our part.

6. Cancellation Policy

• Order Cancellation: You can cancel your order before it is shipped by contacting us at dinesh.wears@gmail.com or +91-8800409884. If the order has already been processed and shipped, it cannot be canceled.
• Restocking Fees: In some cases, we may apply a restocking fee for cancellations once the order has been processed.

7. Contact Information

If you have any questions or concerns about your order, return, or refund, please feel free to reach out to us:

• Email: dinesh.wears@gmail.com
• Phone: +91-8800409884
• Website: http://www.dineshhousery.com

By making a purchase on Dinesh Hosiery, you agree to the terms outlined in this Return and Refund Policy.